Subscription, Cancellation and Refund Policy
Draft, to be checked by a lawyer. Checkout isn't open yet, and nobody is charged anything today. This page describes how paid plans will work once it opens. Text in [square brackets] are my details, which I must fill in before I take any payments.
1. Who sells it
ZYR Assistant is sold by me, [your full legal name], an individual in India, under the name “ZYR AI”. It is not sold by a company. “I” and “me” mean me.
2. Plans and planned prices
There is no free plan: ZYR Assistant works only with a Basic or Pro plan.
| Plan | Price | What it includes |
|---|---|---|
| Basic | US$5 a month (planned) [the price in rupees, and whether GST is included] | The voice assistant: wake word, spoken answers, web search, weather, timers, opening apps and memory. 25 coding-agent messages a day. |
| Pro | US$10 a month (planned) [same] | Everything in Basic, plus: the ZYR Assistant phone app, unlimited coding agents and group chats, computer control with the assistant's own cursor, the 3D file hologram, hand tracking and the boxing game. |
A coding-agent message is a new agent's task, a follow-up, or one message to a group chat. Talking to the assistant itself doesn't count. The price shown at checkout will be the full price you pay, including all taxes. There are no hidden charges or setup fees.
3. What you pay for
You pay for the software and the features of your plan. You do not pay me for AI usage. The app uses AI, speech and coding services from other companies, with free or paid keys and accounts that you set up yourself. Those services have their own limits, prices and outages, which can slow or stop answers. Such a limit or outage isn't by itself a reason for a refund. Anything you pay those services is between you and them.
4. Billing and renewal (once checkout opens)
- Plans are billed monthly, in advance, and renew each month until you cancel.
- Before you pay, checkout will show you the plan, the price, the billing period, that the plan renews automatically, and how to cancel. You confirm all of this before paying.
- Payments will be processed by [payment provider name]. I will never see or store your card, UPI or bank details.
- Automatic payments in India. Under the Reserve Bank of India's rules on recurring payments, you set up the automatic payment yourself, with an extra check such as an OTP. Your bank or payment app tells you before each debit, and you can stop the mandate there at any time. These rules come from the RBI and your bank, and they apply even if this page is out of date.
- If a payment fails, I will tell you by email, and your plan ends at the end of the period already paid.
- If I change a price, I will tell you at least 30 days before. The new price applies from your next renewal after that, and you can cancel before then.
- Your plan is linked to your account. After paying, get a new activation key on your dashboard and paste it into the app.
5. Cancelling
You can cancel at any time, as easily as you signed up: on your dashboard, by email to zyr.agent@proton.me, or by stopping the mandate in your UPI app or with your bank. There is no cancellation fee, and you don't have to give a reason. No more payments are taken, and you keep your plan until the end of the period you already paid for. After that, the app stops working until you choose a plan again.
6. Refunds
- First payment, within 7 days. If you're not happy, ask within 7 days of your first payment and I will refund it in full.
- It doesn't work as described. If the app can't do something your plan promises, and I can't fix it within a reasonable time after you tell me, you can cancel, and I will refund the unused part of the period you paid for.
- A mistake in charging. If you were charged twice, charged after cancelling, or charged a different amount from the one you agreed to, I will refund it in full.
- Otherwise, a month that has already started isn't refunded, because you have had access to the software. This doesn't limit any right you have under the law.
To ask for a refund, write to zyr.agent@proton.me from your account's email address. I will reply within 48 hours. Once a refund is approved, it is sent to the payment method you paid with within 5 to 7 working days, and your bank may take a few days more to show it. I don't refund in cash or to a different account.
7. Changing plan
You can move between Basic and Pro. A change applies from your next billing date, unless checkout offers you an immediate change with a fair adjustment for the days left. After changing, get a new activation key on your dashboard.
8. If I stop offering ZYR Assistant
If I stop offering paid plans, or end your plan without you having broken the terms, I will refund the unused part of the period you paid for.
9. Complaints
Write to me at zyr.agent@proton.me. I will reply within 48 hours and aim to resolve the matter within one month. You can also contact the National Consumer Helpline (1915, or consumerhelpline.gov.in) or your Consumer Commission.
10. Related pages
Terms and Conditions · Privacy Policy · Shipping and Delivery Policy · Contact